🔄 Return Policy – Avnzors

At Avnzors, customer satisfaction is our top priority. We strive to ensure that every product you receive meets your expectations in terms of quality, style, and performance. However, if for any reason you are not fully satisfied with your purchase, we are here to help.

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

📦 Eligibility for Returns

To be eligible for a return, all items must meet the following conditions:

  • The product must be unused, unworn, and undamaged
  • It must be returned in the same condition as received
  • The item must be in its original packaging
  • All original tags, labels, and accessories must be included

We reserve the right to inspect all returned items before approving a return.

❌ Non-Returnable Items

Certain items are not eligible for return due to their nature. These include:

  • Custom-made or personalized products
  • Made-to-order items
  • Products manufactured based on specific customer requirements

Since these items are specially created for individual customers, they cannot be restocked or resold.

🚀 How to Initiate a Return

To start a return, please contact our support team:

📧 Email: support@avnzors.com

When contacting us, please include:

  • Your order number
  • The reason for return
  • (Optional) Photos of the item if it is damaged or defective

Once your request is reviewed and approved, we will provide you with detailed return instructions.

🚚 Return Shipping Policy

We aim to make returns as easy and risk-free as possible:

  • ✅ Free Returns – No return shipping costs for customers
  • We fully cover return shipping and handling expenses

Please follow the return instructions carefully to ensure your return is processed smoothly.

🔁 Exchanges

At this time, we do not offer direct exchanges for different sizes, colors, or products.

However:

  • If your item arrives damaged, defective, or incorrect, we will gladly send a replacement of the same item at no additional cost
  • If you wish to order a different product, we recommend returning the original item and placing a new order

⚠️ Return Inspection & Approval

All returned items are subject to inspection upon arrival. If your return does not meet our eligibility criteria:

  • The return request will be rejected
  • The item will be sent back to you
  • No refund will be issued

⏳ Processing Time

Once your return is received:

  • Please allow 3–5 business days for inspection and approval
  • After approval, your refund will be processed (see Refund Policy below)